Product Returns:
Damages and shortages must be reported within 72 hours of receipt. Please call us to discuss any issues with product you have received. We may request a picture in order to issue an RA. Any hides returned to us without an RA will be refused and returned to sender.
If it is determined that there is a defect in the product that is beyond the qualities inherent in natural cowhides (branding, coloring, size, etc.) we will issue a call tag for the product.
All credits are applied upon receipt of merchandise at Saddlemans with a proper RA#. We will process the exchange once the damaged merchandise is received back in our warehouse. If you wish to process your exchange sooner, we will ship out the replacement and charge your credit card.
It is important to note that, in the rare case of defective product, Saddlemans offers exchanges or company credit only. Sorry, no refunds.
Product Exchanges:
In the unlikely event you or your client is unhappy with your hide, we will accept an exchange within 72 hours of receipt. You are responsible for the return freight charge for the hide as well as a 15% restocking fee and the freight to ship the new hide to you. Please note that you need to call Saddleman’s to obtain an RA# which must be clearly marked on your return package. Exchanges received without a RA# will not be accepted.
All returns are subject to a 15% restocking fee, in addition to shipping charges.
For Dealers
Cancelled orders:
Cancellations received after orders have been packaged and processed are subject to a 10% restocking fee. You will still be subject to the shipping charges as well as any surcharges for recalling a package. Sewn rug orders cannot be cancelled once placed.
Returns/Exchanges:
Damages and shortages must be reported within 72 hours of receipt. Please call us to discuss any issues with product you have received. We may request a picture in order to issue an RA. Any hides returned to us without an RA will be refused and returned to sender.
If it is determined that there is a defect in the product that is beyond the qualities inherent in natural cowhides (branding, coloring, size, etc.) we will issue a call tag for the product.
All hides returned are for Saddleman’s credit for use towards a future purchase. If you are a net 30 customer you will be responsible for the invoice in full within the time frame specified. No future orders will be processed if your account is not current with our Factor.
All credits are applied upon Saddlemans receipt of merchandise. We will process the exchange once the problem merchandise is received back in our warehouse. If you wish to process your exchange sooner, we will ship out the replacement and charge your credit card.
