CUSTOMER SERVICE

Should you have questions about our products and services please contact us:
e-mail:
If you need assistance placing an order, we're happy to help. Please call our office at 1-505-424-7909 between 9:00 a.m. and 5:00 p.m. MST.

At this time we do not ship to Post Office Box addresses.

TERMS AND CONDITIONS
Minimums: minimum opening order of 4 full sized cowhides, re‐order no minimum
Sewn rug minimum opening order $1000.00.
Terms: visa, master card, american express, discover, NET30 (must submit credit application for approval)
Opening orders credit card ONLY. Sorry, no exceptions.

Made‐to‐order & custom items require a 50% non‐refundable credit card deposit to be charged before production begins. Balance is due in full at time of shipping.
Credit card required when order is placed. Order will not be processed until credit card is on file
(card will not be charged until order ships, but must be on file for order to be processed).
It is the customer’s responsibility to provide us with this information!

$30 NSF fee will apply to returned checks.
Declined credit card orders not resolved within 5 business days will be restocked
and subject to a 10% restocking fee.
All backorders will remain open unless we receive a written cancellation. Items will ship as received.

Cancelled orders:
Cancellations received after orders have been packaged and processed are subject to a 10% restocking fee.

Shipping:
9% average shipping and handling fee will be applied to all invoices.
Additional charges will apply to oversized or extremely heavy items, as well as to LTL freight shipments
(furniture etc.), or international orders.

Exchanges:
Damages and shortages must be reported within 72 hours of receipt.
Exchanges will not be accepted without a “return authorization number”
Client must arrange for exchange within 5 days receipt of goods
We do not accept returns, we only process exchanges
All credits applied upon receipt on received merchandise

Variations and Standards:
Saddleman's of Santa Fe cowhides will naturally vary from hide to hide.
Disclaimer:

Production of your order will begin as set forth by individual payment terms.
Orders are generally processed within 3‐5 business days.
In other words, our little fingers will move as fast as possible to get your order completed.
Peak season orders may require time allowance for high order volume.
We cannot control customs brokers therefore estimated ship times may vary.

If you are an international customer kindly contact us via e-mail to discuss shipping methods.

Track your order:

Once your order has been shipped you will receive notification via e-mail from UPS to track your package.

Caring for your cowhide product:
Generally used as a rug, a cowhide will give years of beauty and durability with minimal care. With light wear you can shake out the hide to remove dust or simply vacuum as you would any other rug without the brushes running.

The hide's natural oils resist staining, just wipe up any spills. If a stain should occur, use mild soap, warm water and a soft brush and rub with the grain of the hair. We recommend rotating your hide every 3 months in high traffic areas and not placing your cowhide in direct sunlight.

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